Frequently Asked Questions
Are all your products truly handmade and hand-embroidered?
Yes! Every item is made by hand using traditional techniques. No machines, no mass production — just skilled artisans crafting each piece with care.
Will the actual product look exactly like the photos?
Due to the handmade nature, slight variations in color, stitching, or pattern may occur. These differences make each item unique and special.
What materials do you use?
We use high-quality fabrics like cotton, canvas, and durable threads for embroidery. Details are mentioned in each product description.
Are your products sustainable or eco-friendly?
We prioritize slow fashion, small-batch production, and minimal waste. Many of our materials are natural and sourced responsibly.
Do you accept custom orders?
Yes, we love custom work! Contact us with your ideas, and we’ll let you know if we can bring them to life.
Can I personalize a pouch or sleeve with my name or initials?
Absolutely. We offer name or initial embroidery on select products. Check the product page or reach out to request this service.
Where do you ship?
We currently ship domestically and internationally. Shipping rates and delivery times are calculated at checkout.
How long will it take to receive my custom order?
Since everything is handmade, please allow 7-10 business days for production before shipping.
Do you accept returns or exchanges?
As our items are handmade, we only accept returns for damaged or incorrect products. Please read our return policy for full details.
How should I care for hand-embroidered items?
We recommend gentle hand washing or spot cleaning with mild detergent. Do not wring or machine wash. Lay flat to dry and avoid direct sunlight.